Privacy Policy

Veluno Privacy Statement

Welcome to Veluno’s Privacy Statement. We place great importance on the trust you place in our platform and are fully transparent about how we manage your personal data. Veluno offers a free service that lets users find, watch, share and browse trending user-submitted video content at no charge. This statement describes all types of data we collect, why we collect them, how we use and share your information, and all legal rights you hold with respect to your personal data. We use clear, straightforward language and avoid overly complex legal terms to ensure all provisions are easy for users to understand.

Applicable Scope

This privacy statement applies to all websites, mobile apps and online services operated under the Veluno brand (collectively called our “Services”). The core purpose of our Services is to allow users to discover viral user-generated videos, view, share and explore all content for free. A link to this statement is included on every relevant service page. If any individual service has its own separate privacy policy, that specific policy will take priority over the rules in this document.

Types of Data We Collect

To enhance your experience of discovering, streaming and sharing popular user-uploaded videos, we collect information related to your identity, your activity on our Services, and data obtained from external third-party sources. Full details are provided below.

Data You Provide Directly

When you use Veluno, you may choose to share certain personal information with our platform, including:

• Account Sign-Up: As required basic information, we collect your phone number, email address, gender, date of birth, and your custom preferences for trending video genres or content categories you want to explore.
• Profile Setup: You may optionally add extra information such as your video viewing habits, personal biography, hobbies, personal photos, and any video files you upload to the platform. To upload media including video clips or profile pictures, you may need to grant Veluno permission to access your device camera, built-in microphone (required for videos with audio), or your device’s photo and video storage.
• Payment Information: If optional premium features are launched in the future or you make direct in-platform purchases (excluding transactions processed through third-party marketplaces such as the iOS App Store and Google Play Store), we will collect payment details such as debit or credit card information through our vetted payment service providers.
• Surveys and Promotions: All information you provide when taking part in surveys, focus groups, contests or marketing campaigns related to our video Services.
• Customer Support Interactions: Information you share when contacting our support team for help, such as troubleshooting video playback issues or resolving account login problems.
• Third-Party Contact Information: If you enter other people’s contact details to use friend invitation features, we will process this data on your behalf. We also store your chat history and all content you publish to ensure our platform Services operate reliably and securely.

Data Received From Third Parties

• Other Platform Users: Information shared by other community members, such as violation reports about your uploaded videos or comments you have posted publicly.
• Social Media Platforms: Data we obtain when you log in to Veluno using third-party social accounts including Facebook and Google, or when you import content from platforms such as Instagram, for example reposting Instagram short videos to Veluno.
• Business Partners: Data provided by our partner networks that host our advertising placements, as well as data identifying suspected malicious user accounts from external third parties, as long as such data sharing complies with applicable local laws.

Automatically Collected Data

• Usage Activity Logs: Records of how you interact with our video Services, including login times, features you use (video playback, content sharing, trending topic searches), your engagement with other creators’ videos (likes and comments), and how you interact with ads shown to you.
• Device Information: Specific details about your device hardware and software, including your public IP address, unique device identifier, app settings preferences, advertising tracking IDs, and cookie identifiers.
• Cookies and Similar Tracking Technologies: We use these tracking tools to recognize your device and deliver personalized browsing experiences, for example remembering your custom video preference settings. Currently, our platform does not respond to “Do Not Track” browser signals, as there is no unified industry standard for these signals.
• Third-Party Software Development Kits: Integrated tools including Google AdMob, Firebase and external attribution SDKs may collect device identifiers and user activity data to support targeted advertising and platform performance analysis.

Data Collected With Your Express Consent

• Precise Location Data: This data will only be collected after you give clear consent. Background location collection may continue if allowed by your device’s system settings. Declining location access may disable location-related features, such as browsing trending videos created by creators in your local area.
• Photo ID Verification: Facial measurement data (classified as biometric personal data in some regions) used to verify user identity. One key use is preventing fake accounts from uploading misleading or deceptive video content.
• Additional Uploaded Media: Photos or videos you submit for your personal profile, or for use with live streaming and content sharing features.

How We Use Your Personal Information

We use all collected user data to provide, improve and protect our video-focused platform Services, as well as to show you personalized advertising. Full details of our purposes for using data are set out below.

A. Account Management and Core Service Provision

• Create and maintain your official Veluno user account.
• Provide customer support and respond to all service-related inquiries, for example fixing video playback issues.
• Send platform update notifications, set pricing for future premium feature packages, and process all payment transactions.

B. Video Discovery and Social Interaction

We recommend trending videos from other creators that match your content preferences, and allow other users to view videos you upload, subject to your privacy settings. We also provide search functions to find videos on specific topics, as well as interactive tools for content sharing and public commenting.

C. Development of New Features

We may display your profile, uploaded videos and content preferences on newly released Veluno features or companion mobile apps that align with our core video-sharing platform mission. We also enable unified account management across all new platform offerings.

D. Advertising and Marketing

We measure the performance of our advertising campaigns and run platform promotions, for example informing users about new video editing features. We also send marketing communications about products or services that we think may interest you based on your video browsing habits and use of Veluno.

E. Ongoing Service Improvement

We send user feedback surveys, analyze how community members engage with video content on the platform, and develop new features such as more accurate video recommendation algorithms. We also review customer support records to improve overall service quality, with a specific focus on reducing video upload failure resolution times.

F. Platform Security and Legal Compliance

We detect fraudulent behavior such as fake accounts uploading stolen copyrighted video content, enforce our Terms of Service, and cooperate with law enforcement when required by formal legal requests. We also retain data related to platform rule violations to prevent repeated misconduct across our user community.

Legal Basis for Data Processing

Our platform processes your personal data on four distinct legal grounds:

• Contract Performance: Managing your registered account and providing all core platform Services, covering all purposes listed in sections A through C above.
• Legitimate Interests: Running targeted advertising campaigns, improving platform functionality and maintaining community security, covering all purposes listed in sections D through F above.
• Legal Obligation: Complying with mandatory legal requirements imposed by regulatory authorities, such as responding to official court orders and regulatory information requests.
• User Consent: Processing sensitive personal data, for example video preference tags you mark as fully private, or enabling specific restricted data collection features such as precise location tracking. You have the full right to withdraw your consent at any time through in-app settings or by contacting our support team directly.

When We Disclose Your Personal Information

Disclosure to Other Platform Users

Your public profile and all content you set to public visibility (including videos marked “Public” and public comments) will be visible to other Veluno users, controlled entirely by your privacy settings. If another user reports content you published for policy violations, we may send updates about our handling of the report to the user who submitted it.

Disclosure to Service Providers and Business Partners

Third-party vendors that support daily platform operations, such as cloud video hosting providers and payment processors, may receive limited portions of your personal data. We only share encrypted, unreadable hash-formatted data with advertising partners to fully protect your privacy. All contracted vendors are required to follow strict non-disclosure agreements to protect all user information they access.

Built-In Sharing Features

You may use our built-in sharing function to send video clips or your profile page to external platforms outside the Veluno ecosystem. A common example is sharing trending videos via WhatsApp.

Legal Proceedings and Corporate Transactions

We may disclose your personal data during formal legal proceedings, such as responding to court subpoenas, or in the event of a corporate merger, acquisition or bankruptcy restructuring, provided such disclosure is required by law or is a necessary part of the transaction.

Disclosure With Your Explicit Approval

We will obtain your clear affirmative consent before sharing your personal data with external third parties for purposes unrelated to core platform operation. An example would be partnering with brand partners to promote their exclusive branded video content series.

Aggregated Anonymized Data

Anonymized or hash-encrypted aggregate data, including device hardware metadata and general demographic statistics such as “users who watch music-related video content”, may be shared with external partners to support targeted advertising and user behavior analytics.

Cross-Border Data Transfers

Your personal information may be transferred to the United States or other countries that have different data protection laws. When transferring personal data from the European Economic Area, the United Kingdom or Switzerland, we use standard contractual clauses approved by data protection authorities or other legally recognized compliance mechanisms to ensure consistent protection for all transferred personal data.

Your Rights and Control Options

In-App Account Tools

• Access and Edit Your Data: Edit your profile details, such as updating your video content preference tags, or go to account settings to modify all personal information stored in your account.
• Manage Device Permissions: Enable or revoke Veluno’s access to your device contacts, location sensor and camera through your mobile device’s system settings. Please note: disabling certain permissions will disable corresponding platform features. For example, camera or photo gallery access must be enabled to upload video content to the platform.
• App Uninstallation: Removing the Veluno mobile app from your device will not automatically delete your registered account. All your stored personal data will remain on our platform’s secure servers.
• Permanent Account Deletion: You may submit an account deletion request through the platform’s built-in settings. After account deactivation, your public profile and all uploaded videos will no longer be visible to other users, but we will retain your personal records in strict accordance with our data retention policy.

Legal Rights Based on Your Location

Depending on where you live, you may have the following legal rights:

• Right of Access and Data Portability: Request a complete copy of all personal data stored in your account, delivered in a machine-readable standard format such as a CSV file with your full video upload history.
• Right to Erasure: Request permanent deletion of your personal data, subject to limited legal exceptions that require data retention for compliance purposes.
• Right to Rectification: Correct inaccurate information in your profile, for example updating your custom video content preference categories.
• Right to Object and Restrict Processing: Object to specific data processing activities or place restrictions on certain data uses. One example is opting out of targeted advertising based on your behavioral data.

We may request identity verification documents before fulfilling any data rights request to prevent fraudulent submissions. Requests that violate applicable local laws, are technically unfeasible to fulfill, or would infringe on the legitimate rights of other platform users may be rejected. Residents of Virginia have the right to appeal any rejected data rights request. Users in the European Economic Area or the United Kingdom may file complaints about our data handling practices with their local data protection authority.

Data Retention Periods

Our platform only retains your personal data for as long as necessary to fulfill business purposes or meet legal compliance requirements:

• Safety Retention Period: Three calendar months after your account is officially closed, or one full year after your account is permanently banned. This retention period allows our team to fully investigate potential harmful incidents related to videos you previously uploaded, such as prohibited harmful content.
• Mandatory Compliance Retention: Financial transaction records (retained for ten years), credit card payment details (kept until all related dispute resolution periods end), platform user activity logs (retained for one calendar year), and all user consent records (stored for five full years).
• Legitimate Business Needs: Customer support correspondence records (retained for five years), core metadata confirming your account existed (stored for three years after account closure), profile information (kept for one year to support potential future legal proceedings), and data related to permanently banned accounts (stored indefinitely to maintain community safety).
• Ongoing Legal Proceedings: All personal data related to active legal claims or regulatory inquiries will be securely stored until the relevant dispute is fully resolved.

Privacy for Minors

Veluno’s full range of platform Services is intended exclusively for users aged eighteen years or older. We do not actively collect personal identifiable information from minors. If you find an account operated by someone under the age of eighteen, please submit a violation report using the in-app reporting feature.

Minor Safety Policy

Our mobile application is not designed for children under the age of eighteen, and we never knowingly collect personal identifiable data from minors.

We maintain a strict zero-tolerance policy for all forms of child sexual abuse and exploitation material, including any sexualized video content featuring minors. All users can report violating content directly through the in-app reporting tool. All reports involving child sexual exploitation material are reviewed by our moderation team as a priority, followed by appropriate action including full content removal and temporary or permanent account restrictions.

If we confirm that personal data of a minor has been collected without valid parental consent, we will immediately take steps to fully delete all such records from our secure servers.

Where required by local law, we will fully cooperate with relevant authorities during formal investigations involving child sexual abuse material.

For questions or concerns about minor safety standards and minor privacy protection protocols, please contact our dedicated support team at: [email protected]

Contact Us

If you have any questions or need clarification about this Privacy Statement, please send an email to our official service inbox: [email protected]

Permanent Account Deletion Steps

To permanently delete your Veluno registered account, follow the steps below:

1. Go to App Settings > Account Settings and select the “Delete Account” option.
2. Follow the on-screen prompts to start the account deactivation and deletion process.

Your account will be deactivated immediately when you submit the deletion request. We will keep all your stored personal data (including uploaded videos and profile information) for a seven-day recovery period in case you wish to restore your account. You can log back in within those seven days to cancel the deletion. Once the seven-day recovery period ends, all your personal data will be permanently and irreversibly deleted with no option for recovery.

Thank you for choosing Veluno as your video-sharing platform. Our team is firmly committed to protecting your personal privacy and providing a secure, fully transparent environment where users can freely discover, stream and share trending user-generated video content.